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FAQ

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You can reach one of our devoted customer service reps toll-free at 0086-130-1173-5592 anytime, day or night – we’re available 24/7. You can also chat or email [email protected], and we’ll get right back to you with a response.

[/fusion_toggle][fusion_toggle title=”What are your customer service hours?” open=”no”]

We’re available all day every day, 24/7, 365 days a year.

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Shipping

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All other orders ship for Fast Ship of $29.45.

[/fusion_toggle][fusion_toggle title=”How long does it take to get my order?” open=”no”]

Most customers receive their orders in 5–7 working days. Orders that require bulk order and personalization may take longer to ship.

[/fusion_toggle][fusion_toggle title=”How do I track my order?” open=”no”]

We’ll send you emails to update you on the progress of your order.  You can also give us a call, and we’ll be happy to provide tracking information.

[/fusion_toggle][fusion_toggle title=”Who will be delivering my order?” open=”no”]

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

[/fusion_toggle][fusion_toggle title=”Do I need to be there to sign for it?” open=”no”]

Nope! If you’re not home, the driver will leave your package at the door or with your doorman.

[/fusion_toggle][fusion_toggle title=”Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?” open=”no”]

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses.

[/fusion_toggle][fusion_toggle title=”What happens if my package gets lost?” open=”no”]

All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

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Become a our supplier

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Our goal is to secure the highest quality goods at competitive prices. We are constantly looking to expand new and different products that will help us offer our customers high quality goods and service by establishing new vendor partnerships.

We look for suppliers that have the following qualifications:

  • Financial Stability
  • Ability to provide high-quality, cost-competitive goods
  • Proven success in the marketplace
  • Understanding of Godemen Eyelash mission and business practice

Welcome to join our big family.

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